Spokes Bikeshop ORDERING PROCESS & PAYMENT

Spokes Bikeshop have 2 ways to order:

• The easiest way to order is through this website. This website has an online shop powered by WooCommerce.
• Our website has HTTPS encryption via a wildcard SSL certificate to ensure any data passed between your browser and the web server (where this website is hosted) is encrypted. PayPal
• We accept the following credit cards Master Card, Visa, Visa Electron, Delta, Switch, Maestro,
• The second way is to phone your order through to us if you are in the UK call us on 01782 937786
• If you have any questions not answered here or would like to contact one of our customer service team, please email us at info@Spokes Bikeshop.co.uk

DELIVERY

Spokes Bikeshop Ltd will despatch your order within three working day of it being placed subject to stock levels. If there is going to be a delay for any reason we will contact you. All quoted delivery times are based on standard working days i.e. Mon – Fri. Items can be delivered on our next working day or two working day (48 hour) service as long as they are ordered before 12:00 hours (Mon – Fri).

The normal post option normally takes 2-3 working days (Mon – Fri). If you live in a far away location in the UK please allow an extra couple of days for delivery. We use Royal Mail and Business post for our UK deliveries. All goods will require a signature on delivery, please ensure someone is there to sign for it.

Free UK delivery on all Spokes Bikeshop products.

For delivery enquiries please call 01782 937786 or e-mail info@Spokes Bikeshop.co.uk

EXCHANGES AND REFUNDS POLICY

We continue to supply only the highest quality products and believe you will be made up with your product from Spokes Bikeshop Ltd. If for any reason you are not happy you are covered by our 14-day exchange or refund guarantee. So, if you are unhappy with the product in any way it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible.

If you return the product in its original condition including tags & packaging, we will refund you any money that you have paid us for that product, or provide with you with the same cost alternative if required. All you pay for is the return postage of the goods. If you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will also pay for the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us.

If you prefer, our Customer Service team will be happy to take your replacement order, and you can then have a refund on return for the unwanted item. You can email us at info@Spokes Bikeshop.co.uk or phone 01782 937786.

To return an item please phone 01782 937786 and you will be issued with a returns number. The returns number must be clearly marked on the outside of the package sent back to us. No return will be accepted without this number marked clearly on the outside of the package. You can return your order in its original condition, to the address below, within 14 days of the date on your invoice. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. Please include your name address and contact telephone no.

If you return a product that’s not in its original condition we reserve the right to decline a refund or levy a charge of 25% of the original purchase price

All items being returned should be placed in a protective packaging; just reuse the packaging the goods were sent in. Items not sent back in protective packaging (ie footwear) will be refunded the original selling price less 25% to take account of the item no longer being in its original condition.

SIZE RETURNS

If you have ordered goods in the wrong size and wish to change them Spokes Bikeshop reserve the right to charge for resending the correct goods. All Items must return in the original condition otherwise Spokes Bikeshop will refuse a refund or a levy charge of 20% of the original purchase price.

Spokes Bikeshop Ltd, Returns Department, Edge Hill Farm, Top Congleton Edge, Congleton, Cheshire, CW12 3NB, United Kingdom

PRAISE AND PROTEST!

If you were bowled over by the Spokes Bikeshop experience and blown away with our products, don’t just keep it to yourself, contact us it helps to know that we are doing things right. Likewise, if you think there are any areas that need improving let us know.

Our policy is to sort any troubles and difficulties fast and effectively. If you have any comments about your shopping experience that you believe wasn’t up to scratch. Please feel free to contact us on info@Spokes Bikeshop.co.uk, or telephone us on 01782 937786, or write to us at the address below.

Spokes Bikeshop Ltd,
Customer Support Department,
61-63 High St,
Silverdale,
Newcastle
ST5 6LY, UK
United Kingdom